Geneal
W. Christensen Biography
Business Consultant/Change Manager
Accomplished integrity-driven professional offering over 10 years business success on a national level with a strong concentration and successes focusing on processes, organizational and business development. Recognized as a savvy leader with strengths in reengineering business processes, defining sustainable improvements and organizational changes, presiding over lively strategy sessions, building rapport, recognizing and implementing the “right” business solutions for the current situation. Identifying potential risks, minimizing those risks by building business strategies with proven results. Capitalized on strong business acumen and natural leadership abilities to steer the business owner and their employees in new direction. Praised for prudently consulting with business owners with solutions based on their unique businesses.
Professional Strengths
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Project Management Orchestrating Chain of Events Create & Maintain Budget Recruit and Manage Resources PMI based Results process Escalation Management Wide variety of Project Management from high tech to non for profit |
Training & Development Developed 114 individual trainings Real World trainings Experiential Trainings & Lecture Curriculum based on Client needs Adult Education Theory Tele-Course & Live Trainings Results Oriented
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Strategic Management Investigation & Diagnosis Business Processes Business Planning Strategic Planning Gap Analysis Develop Policy & Procedures Ensure Best Practices Create Synergy Conflict Resolution Facilitation of Think Tanks Facilitation of Strategy Sessions Facilitation of Advisory Boards
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Intellectual Property OwnerSOS for your business; created for businesses in crisisBe Business Savvy; created for new business ownersThrive in Real Estate; created for Real Estate ProfessionalsFoundations for Business; created for Construction ownersTo the Summit; created for professionals; doctors, attorneys and other professionals launching their own business114 Unique Trainings |
Awards of AchievementHewlett Packard: Employee of the Month December 2001 Top Ten Award for Training Development February 2002 Data Center Consolidation Project May 2002
Metricom: Project Los Angeles Lights on February 2000 |
Licenses and CertificatesAAPC Certification of Professional Consultants, 2003 Certification of New Homes Sales CPS, 1995 Real Estate License Utah, and Nevada, 1990 & 1993 Certification in Conflict Resolution, 1990 |
Experience
November 2002 to Present: Owner Vila Consultants & Coaching
Small Business Consulting and Coaching, Facilitator, Trainer, Project Management.
July 2005 to December 2007: Small Business Success Center an affiliate of the Boise Chamber of Commerce Business Coach, Developed Programs, Created Entrepreneurial Educational Opportunities
May 2001 to November 2002: Hewlett Packard; Account Operation Manager/Project Manager
February 2001 to May 2002; Women’s Business Center; Special Project Manager; Business Consulting
August 1999 to October 2000; Whalen & Company & Tacit; Project Manager/Acquisition Specialist
October 1990 to March 1996; Real Estate Professional Real Estate Consultant
New Home Sales, Residential Sales and Land Development; Las Vegas Nevada & Salt Lake City, Utah
Clients
Vila Clientele includes: Product, Services, Sales & Marketing, High Tech, Medical, Non for Profit. Due to the confidentiality of the clients, please review testimonials.
Executive Management
Vila: Established and operated a professional consulting business. Initiated and developed a client base ranging from clinical settings, service industries, product industries, high technical industries and many non for profits. Performing high level professional business consulting ranging from the organization, business strategies, marketing and employee development plans. Ultimately striving for the successful outcomes indicated by the post reviews, while focusing on a holistic approach to the business by developing a plan covering all elements of the business, recruiting and hiring other professionals as needed for specialize consulting. Establishing clear precise action packed plans to gain the business the objectives they are looking for. Created business management curriculum for each of the cycles of the business specifically designed to coaching and training employees, managers and business owners to meet the business objectives.
SBSC: Created a small business resource center to assist small business owners an entrepreneurs by offering a training & development, resource library, referral partnerships, business coaching and coaching series for start up businesses. Established and supervised five community committees including the Advisory Board, Women’s Business Owners, Training & Development, Mentoring, and Strategic Referral Partnerships. Established agendas, initiated program development through committees by recruiting high level executives. Developed relationships with CEO’s, business owners, lenders and community leaders for on going support for business owners for the end result of lowering business failures in our region. Established relationships with media personnel, local public city officials to campaign small business success.
Real Estate: Initiated, organized and directed Marketing strategies for two new construction projects in Utah. Conducted Presales and Grand Openings, including Realtor Days. For the successful completion of 53 homes in under 6 months. Surpassing the established goals for the market. Devised marketing strategies for sellers based on the uniqueness of their property and successfully negotiating on their behalf. Assisted buyer and sellers with the successful closure rate of 98% of all sales closed. Rated Top New Agent for 1990 & 1991. Successfully obtained real estate certifications and remained in the top ten for 3 years running. Moved into Land Development and New Construction and maintained a clientele of developers and investors by consulting with varies land investment opportunities.. Including zoning requirements, absorption rates and salability of housing projects, and house plans. Successfully closed billions of dollars in real estate. Acting as a professional consultant for many land transitions including infrastructure, planning & development, absorption rates and facilitates zoning meetings & resolutions.
Project Management
Vila: Based on forecasted project requirements within the resource management and cost effectiveness, streamlining the business with office flow, organizational management and results based leadership. Investigating the current business practices by interviewing clients and their employees; identifying critical areas that are not aligned with the business primmer or business strategy; establish result based indicators for quality assurance and develop a integrated gap analysis; accurately diagnosing critical areas, develop strategic processes, procedures, and execute those initiatives and develop training plans designed to align with the new business strategies with defined goals in a stepped processes.
Hewlett Packard: Project Manager for the delivery, productivity, and maintenance of the IT server environment according to the service agreements. Ensures the delivery costs are within or better than the budgeted costs. Act and be recognized by the customer as a single point of contract for tactical operational issues. Directed server delivery activities and teams, once delivery of the IT servers are completed, maintain the service to those servers in a proactive manner. Act as the escalation manager leading the team through troubleshooting the problems or incidents with the servers, according to the incident management regulations. Ensures customer satisfaction through the efficient and effective delivery of IT server contracted services to the customer.
Tacit: Outlined and negotiated scope of work with the client/customer for the deployment of telecommunications networks. Reviewed with the engineers the technical design of the footprint lay out and network circles, creating a project plan with milestones and timelines that meet the project’s scope of work. Meet with managers for weekly reviews alignment and on and off course discoveries. Identify potential critical areas and implement strategy for problem solving. Meet with manager, client and customers weekly/monthly to ensure clear communications. Obtain lease agreements, zoning permits and construction walk through in a timely manner to ensure the project objectives were met. Negotiate will all applicable contracts, including customer, client, landlord, owners and city/county. Daily mediation of issues both customers related and team oriented. Submit projections and deliverables to management and clients. Exit or transition reviews, handoff and team work load balancing. Orchestrated and participated in corporate meetings as deemed necessary.
WBC: Consulted with the Advisory Board and WBC’s Board and made recommendations for the restructuring of the Women’s Business Center. Successfully implemented “Get Well Plan” complete with timelines and action items in alignment with the PMI standards, to reorganize the center. Took the WBC’s performance evaluation from critical standings with the Small Business Administrations; Grant Administration into compliance by developing a healthy five year plan. Performed extensive employee reviews, office structure observation and reorganized the business side of the center focusing on the administration of the grant requirements by creating healthy measurements for the next phase of grant requirements.
Training Development & Facilitation
Vila: Developed 114 unique training workshops from change management, leadership, team building and technical trainings specific to the needs assessed during the initial investigation. Then creating a post analysis/post reviews to indicate the level of success of those trainings. Keeping in mind that change is a process not an event, and alignment trainings are often needed; coaching strong willed individuals into compliance, using both mediation and a variety of development plans of self measurement and accountably initiatives.
Experienced in both live and tele-a-course workshops and training, knowledge of adult training, learning theory, and interactive workshops. Experience in training from 2 to 200 participants, teaching a wide variety of training including; Leadership, Change Management, Crisis Management, Personality, Results Based Leadership, Personal Accountability, Policy & Procedure Implementation, Quality Assurance, Negations, Visionary Workshops, Balance, Team Building, Getting Results and Strategic Planning.
SBSC: Recruited and managed the training and development program, interviewing potential speakers, management of the training series, introduced speakers, evaluated speakers and managed participants. Developed new business coaching series for entrepreneurs successfully training over 300 potential business owners how own and operate a business through business planning.
Hewlett Packard: Created the concept, proposal and successfully launched the training program, for other project managers. Received a “top ten award” and was recognized by both the customer and peers, in addition to leading the successful completion of the account alignment program, matching the team members to the customers; allowing the business to direct the priority of each business strategy rather than by customer request. Project lead for the initiation and investigation of new and existing project management tools by aligning to the needs of both customer and team.
Volunteer Work
Kickstand, Boise Idaho
Women’s Business Center, Boise Idaho
Spectrum Trainings, Boise Idaho
Woman’s Shelter, Boise Idaho
Girl Scout Leader, SLC, Utah
Special Olympics, SLC, Utah
PTA, Las Vegas Nevada, SLC, Utah, Boise, Idaho